RETURNS & EXCHANGES

All GRUFF Set Gear apparel and physical merchandise (including The Daily, The Shadow, and Botanical Pulse collections) are custom printed and fulfilled on demand through our fulfillment partner, Printful. Because every item is crafted individually upon purchase to eliminate excess production waste, our return and exchange guidelines operate under strict print-on-demand standards.

1. Damaged, Defective, or Misprinted Items

We take immense pride in our quality control. If you receive an item that is misprinted, structurally defective, or damaged in transit, we will replace or refund it at no additional cost to you.

2. Sizing & Buyer’s Remorse Policy

Because items are produced on demand specifically for your order, we do not offer returns, refunds, or exchanges for buyer's remorse or ordering the incorrect size.

• Check Sizing Charts: To ensure a perfect fit, please review the detailed measurement guides provided on each product page prior to placing your order.
• Final Sale: Orders placed with incorrect sizes or design selections cannot be canceled or exchanged once production has begun.

3. Shipping Issues & Lost Shipments

• Packages Lost in Transit: For packages lost by the shipping carrier, all claims must be submitted no later than 30 days after the estimated delivery date. Lost claims deemed an error on the carrier or fulfillment end will be covered at our expense.
• Wrong Address Provided: If you provide an invalid address or an insufficient delivery address at checkout, the package will be returned to the fulfillment facility. You will be responsible for the cost of reshipping the package once an updated, valid address is confirmed.
• Unclaimed Packages: Shipments that go unclaimed by the recipient and returned to the facility will require reshipment fees paid by the customer. Unclaimed items not reshipped within 30 days are donated to charity.

4. How to Submit a Claim

If you need to submit a claim for a defective or misprinted item, please follow these steps:

• Send an email to crew@gruffstudios.com.
• Use the Subject Line: RETURN / DEFECT CLAIM - [YOUR ORDER NUMBER]
• Include a brief description of the issue and attach clear photos of the defect, damaged area, or misprint.